Refund & Return Policy
Effective Date: April 3, 2025
At Veva Jewel, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
30-Day Return Policy
We offer a 30-day return window for most items purchased through our website. To be eligible for a return, the item must:
-
Be unused and in the same condition you received it
-
Be in its original packaging
-
Include any accessories, certificates, or free gifts (if applicable)
-
Be returned within 30 days from the date of delivery
Note: Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part.
Non-Returnable Items
Some products are not eligible for return, including:
-
Custom or personalized jewelry
-
Items that show signs of wear or damage
-
Earrings (for hygiene reasons)
-
Sale or clearance items (marked as final sale)
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note:
-
Shipping fees (if applicable) are non-refundable
-
Refund times may vary depending on your bank or payment provider
Exchanges
If you’d like to exchange an item for a different size, color, or design, please contact us. Exchanges are only processed once the original item has been returned and approved.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your package with clear photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
How to Initiate a Return
To start a return, please email us at info@vevajewel.com with your:
-
Order number
-
Full name
-
Reason for return
-
Photos (if damaged or defective)
Our team will guide you through the next steps.
Need Help?
We’re here for you! If you have any questions about your return or refund, feel free to contact us:
📧 Email: info@vevajewel.com
🌐 Website: www.vevajewel.com